Procedimentos operacionais padrão: proposta de um framework para gestão e implementação
DOI:
https://doi.org/10.15675/gepros.3047Palavras-chave:
Procedimentos Operacionais Padrão, Eficiência Operacional, Conformidade Regulatória, Qualidade, Inovação OrganizacionalResumo
Objetivo: O objetivo deste artigo é analisar a aplicabilidade, os benefícios e os desafios dos Procedimentos Operacionais Padrão (POPs) em diferentes contextos organizacionais, propondo um framework para sua implementação, gestão e adaptação. Referencial Teórico: A pesquisa fundamenta-se na literatura sobre padronização de processos, eficiência operacional, conformidade regulatória e inovação. São abordadas as contribuições dos POPs para a estabilidade organizacional e os desafios relacionados à resistência à mudança, à complexidade administrativa e à necessidade de atualizações constantes. Metodologia/Abordagem: O estudo adotou uma abordagem exploratória e descritiva, baseada em uma revisão sistemática da literatura (RSL). Foram analisados 58 artigos científicos para identificar evidências sobre a implementação, gestão e eficácia dos POPs. Os achados foram categorizados em cinco eixos principais, servindo de base para o desenvolvimento do framework proposto. Resultados: Os resultados indicam que os POPs desempenham um papel essencial na redução da variabilidade, no aumento da previsibilidade e no incentivo à inovação organizacional. No entanto, sua adoção enfrenta desafios, como resistência dos colaboradores e necessidade de adaptação contínua. O framework proposto estrutura diretrizes para superar essas barreiras e maximizar os benefícios dos POPs, permitindo sua aplicação em diferentes setores. Contribuições, implicações práticas e sociais: O artigo oferece um modelo estruturado para facilitar a implementação e gestão dos POPs, contribuindo para a melhoria da eficiência operacional, da conformidade regulatória e da inovação. Também fornece subsídios para gestores que buscam otimizar processos e promover maior engajamento organizacional, garantindo a sustentabilidade e a competitividade das empresas. Originalidade/Valor: O valor do estudo reside na consolidação de práticas e desafios relacionados aos POPs em um framework adaptável, suprindo a lacuna de diretrizes sistemáticas para sua gestão contínua. A proposta possibilita maior flexibilidade na aplicação desses procedimentos, equilibrando padronização e inovação, o que torna o modelo relevante para diferentes realidades organizacionais.
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