Uma análise bibliométrica da qualidade 4.0: características, status e tendências
DOI:
https://doi.org/10.15675/gepros.3054Palavras-chave:
Gerenciamento da qualidade, Indústria 4.0, Inovação tecnológica, Qualidade 4.0Resumo
Objetivo: Este estudo investiga o tema Qualidade 4.0 (Q4.0), analisando tendências de publicação, autores e artigos proeminentes, e as características da pesquisa sobre este tema. Referencial Teórico: Discute-se a evolução do gerenciamento da qualidade, impacto nos princípios da qualidade e o papel de tecnologias emergentes. Exploram-se os benefícios e desafios de sua implementação. Metodologia/Abordagem: O estudo combinou revisão sistemática e análise bibliométrica, com dados coletados em janeiro de 2025 nas bases Web of Science e Scopus. A amostra final de 98 artigos foi analisada no RStudio, seguindo o protocolo PRISMA. Resultados: Houve um aumento contínuo de publicações sobre o tema. Identificou-se as principais tendências, autores e lacunas para futuras investigações. Contribuições, implicações práticas e sociais: O estudo sistematiza o conhecimento sobre Q4.0, destacando a necessidade de capacitação dos trabalhadores e o papel da liderança. Socialmente, aponta para a transformação do papel dos profissionais de qualidade e a adaptação à Indústria 4.0. Originalidade/Valor: Utiliza uma abordagem combinada de revisão sistemática e análise bibliométrica, preenchendo uma lacuna de pesquisa em português sobre este tema, oferecendo uma compreensão abrangente deste tema.
Referências
Akhmedova, M. Sh., Meliksetyan, K. A., Krutilin, A. A., & Boris, O. A. (2023). THE ROLE OF QUALITY MANAGEMENT IN THE DEVELOPMENT OF HIGH-TECH INDUSTRIAL ENTERPRISES IN THE CONTEXT OF INDUSTRY 4.0. Proceedings on Engineering Sciences, 5(S2), 207–220. https://doi.org/10.24874/PES.SI.02.003 DOI: https://doi.org/10.24874/PES.SI.02.003
Ali, K., & Johl, S. K. (2022). Soft and hard TQM practices: future research agenda for Industry 4.0. Total Quality Management & Business Excellence, 33(13–14), 1625–1655. https://doi.org/10.1080/14783363.2021.1985448 DOI: https://doi.org/10.1080/14783363.2021.1985448
Alsadi, J., Alkhatib, F., Antony, J., Garza-Reyes, J. A., Tortorella, G., & Cudney, E. A. (2024). A systematic literature review with bibliometric analysis of Quality 4.0. The TQM Journal. https://doi.org/10.1108/TQM-02-2024-0050 DOI: https://doi.org/10.1108/TQM-02-2024-0050
Antony, J., McDermott, O., & Sony, M. (2022). Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study. The TQM Journal, 34(5), 1169–1188. https://doi.org/10.1108/TQM-07-2021-0215 DOI: https://doi.org/10.1108/TQM-07-2021-0215
Antony, J., McDermott, O., Sony, M., Toner, A., Bhat, S., Cudney, E. A., & Doulatabadi, M. (2023). Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study. Total Quality Management & Business Excellence, 34(7–8), 827–846. https://doi.org/10.1080/14783363.2022.2113737 DOI: https://doi.org/10.1080/14783363.2022.2113737
Antony, J., Sony, M., Furterer, S., McDermott, O., & Pepper, M. (2022). Quality 4.0 and its impact on organizational performance: an integrative viewpoint. TQM Journal, 34(6), 2069–2084. https://doi.org/10.1108/TQM-08-2021-0242 DOI: https://doi.org/10.1108/TQM-08-2021-0242
Aria, M., & Cuccurullo, C. (2017). bibliometrix : An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959–975. https://doi.org/10.1016/j.joi.2017.08.007 DOI: https://doi.org/10.1016/j.joi.2017.08.007
Aria, M., Misuraca, M., & Spano, M. (2020). Mapping the Evolution of Social Research and Data Science on 30 Years of Social Indicators Research. Social Indicators Research, 149(3), 803–831. https://doi.org/10.1007/s11205-020-02281-3 DOI: https://doi.org/10.1007/s11205-020-02281-3
Balouei Jamkhaneh, H., Shahin, A., Parkouhi, S. V., & Shahin, R. (2022). The new concept of quality in the digital era: a human resource empowerment perspective. The TQM Journal, 34(1), 125–144. DOI: https://doi.org/10.1108/TQM-01-2021-0030
Bousdekis, A., Lepenioti, K., Apostolou, D., & Mentzas, G. (2023). Data analytics in quality 4.0: literature review and future research directions. International Journal of Computer Integrated Manufacturing, 36(5), 678–701. DOI: https://doi.org/10.1080/0951192X.2022.2128219
Broday, E. E. (2022). The evolution of quality: from inspection to quality 4.0. International Journal of Quality and Service Sciences, 14(3), 368–382. DOI: https://doi.org/10.1108/IJQSS-09-2021-0121
Canbay, K., & Akman, G. (2023). Investigating changes of total quality management principles in the context of Industry 4.0: Viewpoint from an emerging economy. Technological Forecasting and Social Change, 189. https://doi.org/10.1016/j.techfore.2023.122358 DOI: https://doi.org/10.1016/j.techfore.2023.122358
Caputo, A., Kargina, M., & Pellegrini, M. M. (2023). Conflict in virtual teams: a bibliometric analysis, systematic review, and research agenda. International Journal of Conflict Management, 34(1), 1–31. https://doi.org/10.1108/IJCMA-07-2021-0117 DOI: https://doi.org/10.1108/IJCMA-07-2021-0117
Carvalho, A. V., Enrique, D. V., Chouchene, A., & Charrua-Santos, F. (2021). Quality 4.0: An Overview. Procedia Computer Science, 181, 341–346. https://doi.org/10.1016/j.procs.2021.01.176 DOI: https://doi.org/10.1016/j.procs.2021.01.176
Carvalho, A. V., & Lima, T. M. (2022). Quality 4.0 and Cognitive Engineering Applied to Quality Management Systems: A Framework. Applied System Innovation, 5(6), 115. https://doi.org/10.3390/asi5060115 DOI: https://doi.org/10.3390/asi5060115
Chiarini, A. (2020). Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. TQM Journal, 32(4), 603–616. https://doi.org/10.1108/TQM-04-2020-0082 DOI: https://doi.org/10.1108/TQM-04-2020-0082
Chiarini, A., & Kumar, M. (2022). What is Quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research, 60(16), 4890–4910. https://doi.org/10.1080/00207543.2021.1942285 DOI: https://doi.org/10.1080/00207543.2021.1942285
Condé, G. C. P., Oprime, P. C., Pimenta, M. L., Sordan, J. E., & Bueno, C. R. (2022). Quality 4.0: a bibliometric study and research agenda. Proceedings of the 5th ICQEM Conference, 552–572.
Dalenogare, L. S., Benitez, G. B., Ayala, N. F., & Frank, A. G. (2018). The expected contribution of Industry 4.0 technologies for industrial performance. International Journal of Production Economics, 204, 383–394. https://doi.org/10.1016/j.ijpe.2018.08.019 DOI: https://doi.org/10.1016/j.ijpe.2018.08.019
Derviş, H. (2019). Bibliometric analysis using bibliometrix an R package. Journal of Scientometric Research, 8(3), 156–160. DOI: https://doi.org/10.5530/jscires.8.3.32
Escobar, C. A., Cantoral-Ceballos, J. A., & Morales-Menendez, R. (2025). Quality 4.0: Learning quality control, the evolution of SQC/SPC. Quality Engineering, 37(1), 92–117. https://doi.org/10.1080/08982112.2024.2356519 DOI: https://doi.org/10.1080/08982112.2024.2356519
Escobar, C. A., Macias, D., McGovern, M., Hernandez-de-Menendez, M., & Morales-Menendez, R. (2022). Quality 4.0 – an evolution of Six Sigma DMAIC. International Journal of Lean Six Sigma, 13(6), 1200–1238. https://doi.org/10.1108/IJLSS-05-2021-0091 DOI: https://doi.org/10.1108/IJLSS-05-2021-0091
Escobar, C. A., McGovern, M. E., & Morales-Menendez, R. (2021). Quality 4.0: a review of big data challenges in manufacturing. Journal of Intelligent Manufacturing, 32(8), 2319–2334. https://doi.org/10.1007/s10845-021-01765-4 DOI: https://doi.org/10.1007/s10845-021-01765-4
Fonseca, L., Amaral, A., & Oliveira, J. (2021). Quality 4.0: The efqm 2020 model and industry 4.0 relationships and implications. Sustainability (Switzerland), 13(6). https://doi.org/10.3390/su13063107 DOI: https://doi.org/10.3390/su13063107
Ganjavi, N., & Fazlollahtabar, H. (2023). Integrated Sustainable Production Value Measurement Model Based on Lean and Six Sigma in Industry 4.0 Context. IEEE Transactions on Engineering Management, 70(6), 2320–2333. https://doi.org/10.1109/TEM.2021.3078169 DOI: https://doi.org/10.1109/TEM.2021.3078169
Glogovac, M., Ruso, J., Arsić, S., Rakić, A., & Milošević, I. (2023). Leadership for Quality 4.0 Improvement, Learning, and Innovation. Engineering Management Journal, 35(3), 313–329. https://doi.org/10.1080/10429247.2022.2108668 DOI: https://doi.org/10.1080/10429247.2022.2108668
Hyun Park, S., Seon Shin, W., Hyun Park, Y., & Lee, Y. (2017). Building a new culture for quality management in the era of the Fourth Industrial Revolution. Total Quality Management & Business Excellence, 28(9–10), 934–945. DOI: https://doi.org/10.1080/14783363.2017.1310703
Jacob, D. (2017). Quality 4.0 Impact and Strategy Handbook: Getting Digitally Connected to Transform. Quality Management.
Johnson, S. (2019). Quality 4.0: A trend within a trend. Quality, 58(2), 21–23.
Karbekova, A. B., Мakhkamova, S. G., Inkova, N. A., & Pakhomova, O. K. (2023). Automation based on datasets and AI of corporate accounting and sustainability reporting in quality management in industry 4.0. Proceedings on Engineering Sciences, 5(S2), 265–278. https://doi.org/10.24874/PES.SI.02.007 DOI: https://doi.org/10.24874/PES.SI.02.007
Komkowski, T., Antony, J., Garza-Reyes, J. A., Tortorella, G. L., & Pongboonchai-Empl, T. (2022). A systematic review of the integration of Industry 4.0 with quality-related operational excellence methodologies. Quality Management Journal. https://doi.org/10.1080/10686967.2022.2144783 DOI: https://doi.org/10.1080/10686967.2022.2144783
Kubat, R. (2018). Quality 4.0: The Internet of Things is only half the solution. Quality, 57(4), 42–45.
Kushwaha, D., & Talib, F. (2024). A bibliometric analysis of Quality 4.0: current status, trends and future research directions. International Journal of Quality and Reliability Management. Emerald Publishing. https://doi.org/10.1108/IJQRM-10-2023-0322 DOI: https://doi.org/10.1108/IJQRM-10-2023-0322
Lu, Y. (2017). Industry 4.0: A survey on technologies, applications and open research issues. Journal of Industrial Information Integration, 6, 1–10. https://doi.org/10.1016/j.jii.2017.04.005 DOI: https://doi.org/10.1016/j.jii.2017.04.005
Maganga, D. P., & Taifa, I. W. R. (2023a). Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries. TQM Journal, 35(2), 389–413. https://doi.org/10.1108/TQM-11-2021-0328 DOI: https://doi.org/10.1108/TQM-11-2021-0328
Maganga, D. P., & Taifa, I. W. R. (2023b). The readiness of manufacturing industries to transit to Quality 4.0. International Journal of Quality and Reliability Management, 40(7), 1729–1752. https://doi.org/10.1108/IJQRM-05-2022-0148 DOI: https://doi.org/10.1108/IJQRM-05-2022-0148
Nenadál, J. (2020). The New EFQM Model: What is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept? Quality Innovation Prosperity, 24(1), 17–28. https://doi.org/10.12776/qip.v24i1.1415 DOI: https://doi.org/10.12776/qip.v24i1.1415
Nenadál, J., Vykydal, D., Halfarová, P., & Tylečková, E. (2022). Quality 4.0 maturity assessment in light of the current situation in the Czech Republic. Sustainability, 14(12), 7519. DOI: https://doi.org/10.3390/su14127519
Oliveira, D., Alvelos, H., & Rosa, M. J. (2024). Quality 4.0: results from a systematic literature review. TQM Journal. https://doi.org/10.1108/TQM-01-2023-0018 DOI: https://doi.org/10.1108/TQM-01-2023-0018
Page, M. J., & Moher, D. (2017). Evaluations of the uptake and impact of the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) Statement and extensions: a scoping review. Systematic Reviews, 6(1), 263. DOI: https://doi.org/10.1186/s13643-017-0663-8
Radha, L., & Arumugam, J. (2021). The research output of bibliometrics using bibliometrix R package and VOS viewer. Shanlax International Journal of Arts, Science and Humanities, 9(2), 44–49. DOI: https://doi.org/10.34293/sijash.v9i2.4197
Radziwill, N. (2020). Connected, intelligent, automated: the definitive guide to digital transformation and quality 4.0. Quality Press.
Sader, S., Husti, I., & Daróczi, M. (2019). Industry 4.0 as a Key Enabler toward Successful Implementation of Total Quality Management Practices. Periodica Polytechnica Social and Management Sciences, 27(2), 131–140. https://doi.org/10.3311/PPso.12675 DOI: https://doi.org/10.3311/PPso.12675
Sader, S., Husti, I., & Daroczi, M. (2022). A review of quality 4.0: definitions, features, technologies, applications, and challenges. Total Quality Management and Business Excellence, 33(9–10), pp. 1164–1182). Routledge. https://doi.org/10.1080/14783363.2021.1944082 DOI: https://doi.org/10.1080/14783363.2021.1944082
Santos, G., Sá, J. C., Félix, M. J., Barreto, L., Carvalho, F., Doiro, M., Zgodavová, K., & Stefanović, M. (2021a). New Needed Quality Management Skills for Quality Managers 4.0. Sustainability, 13(11), 6149. https://doi.org/10.3390/su13116149
Santos, G., Sá, J. C., Félix, M. J., Barreto, L., Carvalho, F., Doiro, M., Zgodavová, K., & Stefanović, M. (2021b). New Needed Quality Management Skills for Quality Managers 4.0. Sustainability, 13(11), 6149. https://doi.org/10.3390/su13116149 DOI: https://doi.org/10.3390/su13116149
Scislo, L. (2021). Quality Assurance and Control of Steel Blade Production Using Full Non-Contact Frequency Response Analysis and 3D Laser Doppler Scanning Vibrometry System. 2021 11th IEEE International Conference on Intelligent Data Acquisition and Advanced Computing Systems: Technology and Applications (IDAACS), 419–423. https://doi.org/10.1109/IDAACS53288.2021.9661060 DOI: https://doi.org/10.1109/IDAACS53288.2021.9661060
Shivam, & Gupta, M. (2023). Quality process reengineering in industry 4.0: A BPR perspective. Quality Engineering, 35(1), 110–129. https://doi.org/10.1080/08982112.2022.2098044 DOI: https://doi.org/10.1080/08982112.2022.2098044
Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of Quality 4.0: A narrative review of literature and future directions for research. TQM Journal, 32(4), pp. 779–793. Emerald Group Holdings Ltd. https://doi.org/10.1108/TQM-12-2019-0275 DOI: https://doi.org/10.1108/TQM-12-2019-0275
Sony, M., Antony, J., Douglas, J. A., & McDermott, O. (2021). Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study. TQM Journal, 33(6), 1502–1515. https://doi.org/10.1108/TQM-11-2020-0272 DOI: https://doi.org/10.1108/TQM-11-2020-0272
Strozzi, F., Colicchia, C., Creazza, A., & Noè, C. (2017). Literature review on the ‘Smart Factory’ concept using bibliometric tools. International Journal of Production Research, 55(22), 6572–6591. https://doi.org/10.1080/00207543.2017.1326643 DOI: https://doi.org/10.1080/00207543.2017.1326643
Sureshchandar, G. S. (2022). Quality 4.0 – understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique. International Journal of Quality and Reliability Management, 39(6), 1336–1367. https://doi.org/10.1108/IJQRM-06-2021-0159 DOI: https://doi.org/10.1108/IJQRM-06-2021-0159
Tewary, A., & Jadon, V. (2023). Building a competent workforce in implementing Quality 4.0: a systematic literature review and proposed agenda for future research. TQM Journal. Emerald Publishing. https://doi.org/10.1108/TQM-03-2023-0070 DOI: https://doi.org/10.1108/TQM-03-2023-0070
Thekkoote, R. (2022). Enabler toward successful implementation of Quality 4.0 in digital transformation era: a comprehensive review and future research agenda. International Journal of Quality and Reliability Management, 39(6), 1368–1384. https://doi.org/10.1108/IJQRM-07-2021-0206 DOI: https://doi.org/10.1108/IJQRM-07-2021-0206
Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review. British Journal of Management, 14(3), 207–222. https://doi.org/10.1111/1467-8551.00375 DOI: https://doi.org/10.1111/1467-8551.00375
Watson, G. H. (2019). The ascent of quality 4.0: How the new age of quality came to be and what it might look like in 20 years. Quality Progress, 52(3).
Wen, D., Sun, X., & Yan, D. (2022). The quality movement: where are we going? Past, present and future. Total Quality Management and Business Excellence, 33(1–2), 92–112. https://doi.org/10.1080/14783363.2020.1801342 DOI: https://doi.org/10.1080/14783363.2020.1801342
Yadav, N., Shankar, R., & Singh, S. P. (2021). Critical success factors for lean six sigma in quality 4.0. International Journal of Quality and Service Sciences, 13(1), 123–156. https://doi.org/10.1108/IJQSS-06-2020-0099 DOI: https://doi.org/10.1108/IJQSS-06-2020-0099
Zonnenshain, A., & Kenett, R. S. (2020). Quality 4.0—the challenging future of quality engineering. Quality Engineering, 32(4), 614–626. https://doi.org/10.1080/08982112.2019.1706744 DOI: https://doi.org/10.1080/08982112.2019.1706744
Downloads
Publicado
Como Citar
Edição
Seção
Licença
Copyright (c) 2025 Noel Torres Júnior, Arthur Nogueira de Melo Dias, Brenda Oliveira Costa, Odair Roberto Bernardes Filho
Este trabalho está licenciado sob uma licença Creative Commons Attribution 4.0 International License.
O(s) autor(es) do artigo autorizam a publicação do texto na revista e garantem que a contribuição é original e inédita, não estando em processo de avaliação em outra(s) revista(s). As opiniões, ideias e conceitos emitidos nos textos são de inteira responsabilidade do(s) autor(es), não sendo a revista responsável por tais conteúdos.
Os editores da revista reservam o direito de efetuar ajustes textuais e de adequação às normas da publicação, caso necessário.
Os autores mantêm os direitos autorais sobre o trabalho e concedem à revista o direito de primeira publicação, sendo o trabalho simultaneamente licenciado sob a Attribution 4.0 International (CC BY 4.0), o que permite o compartilhamento do trabalho com reconhecimento da autoria e publicação inicial nesta revista.
Os autores têm autorização para firmar contratos adicionais, separadamente, para distribuição não-exclusiva da versão do trabalho publicada nesta revista (ex.: publicar em repositório institucional ou como capítulo de livro), com reconhecimento de autoria e publicação inicial nesta revista.
