A metodologia de multicritério como ferramenta para a tomada de decisões gerenciais: um estudo de caso

Abstract

This paper presents a supportive model to the decision-making process towards the analysis of the best candidate for the position of Production Manager. The ability to analyze situations which comprehend simultaneously qualitative and quantitative criteria from the decision-making process, such as the personal characteristics, education and professional experience etc., is highlighted as an important characteristic of the model. The analytic method embedded in the decision-making process model was the AHP (Analytic Hierarchy Process), due to its flexibility when applied to problems related to the decision-making process. The method of this model was operationalized through the Expert Choice software, which guarantees the quality in the development of the model and stimulates the participation of several members of the organization. Keywords: Multicriteria; AHP; Experiment.